The Heidelberger Dienste operates lost-and-found-offices at two locations in Heidelberg. Please take note of the following information for finding or submitting lost items.
Submitting lost items
- Small items / valuables: At all Citizens Registration Offices (Bürgerämter) in Heidelberg or directly at Heidelberger Dienste, Hospitalstr. 5, 69115 Heidelberg.
- Bulky items: At the Recyclinghof, Oftersheimer Weg 8, 69124 Heidelberg (Note for found bicycles: Please first contact the nearest police station to check if it is a stolen bicycle).
Looking for items
If possible, please submit your lost item report via our contact form. Alternatively, you can use the search tool to look for your item at nearby lost-and-found-offices yourself. You can also contact or visit our lost-and-found-offices directly. Please take note of the different locations mentioned in the following sections.
Collecting lost items
First, chose the correct location for picking up your lost item. If in doubt, contact the lost-and-found-office by phone (Tel.: 06221 653797) to confirm the pickup location and avoid unnecessary travel.
- Valuables: Only at the Heidelberger Dienste, Hospitalstraße 5, 69115 Heidelberg.
- Bulky items, bicycles or clothing: At the Recyclinghof, Oftersheimer Weg 8, 69124 Heidelberg.
Procedure for collecting items
- Proof of ownership: You must provide proof of ownership when collecting an item.
- Costs: Administrative fee (minimum of 2,50 Euro up to a maximum of 10% of the item’s current value) and any additional costs must be paid.
Storage period and finder’s rights
- Storage period: Lost items are stored for six months.
- Ownership transfer: After six months, the finder can bekomme the owner if they pay the set administrative fee and any additional costs.
- If the finder decides not to keep the found item, it is going to be utilized or put up for auction.
- Finder’s reward is settled between the owner and the finder and usually amounts to 5% of the item’s value.
Opening hours of the two lost-and-found-offices
Location Hospitalstraße 5, 69115 Heidelberg (valuables only!):
- Monday, Wednesday and Thursday: 08:00 – 16:00
- Tuesday: 08:00 – 12:00
- Friday: 08:00 – 14:00
Location Recyclinghof Oftersheimer Weg 8, 69124 Heidelberg:
- Clothing and big items: Monday to Friday: 09:00 – 13:00 or by appointment (Tel.: 06221 141055)
- Bicycles: Monday to Friday: 09:00 – 15:00 or by appointment (Tel.: 06221 141054)
Please note: Opeining hours may change on public holidays. Please check the daily press for updates.
